Email: info@californiacliffsholiday.co.uk

Enquiries: 07717 940149

Frequently Asked Questions

 

 

Frequently Asked Questions

 

Questions & Answers

Some Common Questions & Answers

Table of Contents

  1. When is my outstanding balance due.?

  2. How can we pay the outstanding balance.?

  3. When do we get the £75 Security Deposit back.?

  4. What time can we arrive?

  5. What time must we leave?

  6. How do we find the caravan?

  7. Are entertainment passes included in the cost?

  8. What should we bring with us?

  9. Can we bring our dog?

  10. Is smoking allowed in the Caravan?

  11. Can we have a Barbecue?

  12. Do you allow all Male or all Female groups to stay in the Caravan?

  13. Is a travel cot and or high-chair available?

  14. Is there WiFi in the Caravan?

  15. How do I get to California Cliffs Holiday Park


Question 1

The balance is due six weeks prior to your Holiday start date. We will email you a reminder about eight weeks before your Holiday as a reminder, which sets out the three payment methods we accept. This invoice must then be paid within 7 days.

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Question 2

The outstanding balance can be paid by Cheque or direct Bank Transfer. You can also pay the balance using a Debit or Credit Card via PayPal but due to their high fees there is an additional £10 charge to pay Holiday Balances with PayPal. If you wish to pay the Balance with PayPal let us know and we will send you a PayPal invoice.

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Question 3

The £75 Security/Damage Deposit is refunded by Cheque once the Caravan has been checked for damage, breakages, gas usage and having been left in a clean & tidy condition.

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Question 4

Check-In time is normally 1:00pm. But call us anytime after 12:00 noon as the caravan maybe ready earlier, if it's ready you can Check-In.

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Question 5

The Caravan must be vacated by 11:00 am on the day of departure to allow us time to clean the caravan ready for the new guests. PLEASE NOTE: There is a Late Check-Out charge of £20 if you Check-Out after 11:00am.

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Question 6

We will meet you and take you to your Caravan. We ask that you call us about 1 Hour before you are due to arrive at the Park so we have time to get there ready to meet you.

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Question 7

No, as we found a lot of people don't actually use them and it’s so simple to purchase these from Reception if required. It also means they cannot be lost in the post or left at home. Click here for prices

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Question 8

We try to ensure most items you require are catered for, so just a few reminders of what to bring.

• Towels
• Toiletries
• Personal Effects

Clothes

• Spending Money

Cooking items, crockery, cutlery and bed linen are all provided

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Question 9

NO, Sorry but no pet's are allowed in the Caravan.

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Question 10

NO, Smoking is only permitted outside on the decking, an ashtray is supplied.

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Question 11

YES. But ONLY on the grassed area. Barbecue's are NOT allowed to be used on the Decking or near any Gas Bottles. Barbecue's must Not be left unattended, and adequate precautions taken to prevent accidents.

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Question 12

No, Sorry but we do not allow all Male of all Female groups to rent the Caravan.

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Question 13

Yes, a travel cot and high chair are available free of charge, the travel cot fits in the master bedroom still allowing room to open the door and access the en-suite. There is also high chair available for use in the caravan.

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Question 14

Yes, WiFi is available in the Caravan through WiFinity Internet.

How Much Will it Cost: Short term prices?

Please check with the Park Reception for the Latest Prices.

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Question 15

The Parks full is address is:
California Cliffs Holiday Park
Rottenstone Lane
Scratby
Great Yarmouth
Norfolk
NR29 3QU

Telephone Number: 01493 730 584

Email Address:  california.cliffs@park-resorts.com

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© California Cliffs Caravan Holiday 2015  |  25 Fairview Park, Wayford Road, Smallburgh, Norwich. NR12 9LW  | Telephone 01692 535159

Page Last Updated - Wednesday November 21, 2018